These error messages appear in the Execution prompt or in the Debug log during runtime.
The license file is missing or corrupted. Make sure the license file is present. Reinstall the Vectorworks server software.
There is an incorrect license file. The remaining licenses are loaded correctly. Reinstall the Vectorworks server software.
● The host name is incorrect or different in the license file.
● There are multiple license files, and they all have an incorrect host name setting.
If there are several license files in use, the host names are added to all of them. If one host name has an error, but another host name is valid, that valid host name will be used for all licenses.
To avoid this error, use localhost in all license files.
Only licenses specified by the dongle can be loaded. Verify that the dongle is plugged in and that the light is on. If it is not on, try plugging it into a different USB port and/or restart the server machine. See if the dongle works on a different machine if possible.
Multiple licenses were found on the server. Delete the duplicate licenses.
The server attempts to specify the type of the error. Any unaffected licenses remain loaded. A license with the critical error cannot be loaded, and most likely contains an error related to the ISV, the product, or the version. Replace the problematic license by reinstalling the Vectorworks server software.
The default port number is used by another application or another instance on the server machine. Another possibility is that the Vectorworks server software and the service were launched at the same time, or the port number was never entered.
Normally, if the port number is incorrect or unknown or its status is busy, the default port number still can be used. However, if the default port number is already in use, the server waits until the port is free.
There is a problem when writing the log file to the server machine.
● Using a log file is optional. By default, all errors are displayed in the Command window.
● Verify the function of the server machine, and whether you are logged in with Administrator rights.
There is more than one Vectorworks server software program on the same machine, and the other server is already running.
For security reasons, multiple copies of the Vectorworks server software cannot run at the same time on the same machine. The Vectorworks server software and the service cannot be launched at the same time, even with unique port numbers.
Click Retry to attempt to reconnect.
If the connection was unsuccessful, check the following:
● Check whether the network is working normally.
● Check the operating status of the server machine.
● Check the operating status of the Vectorworks server software.
● If the Vectorworks server software was restarted, the client is disconnected. Either retry the connection, or restart the client.
● If a connected client was removed on the Vectorworks server software, then the connection will be lost. Please contact your administrator.
● Check whether the network is working normally.
● Check the operating status of the server machine.
● Check the operating status of the Vectorworks server software.
● In the Login Settings, dialog box, check whether the Connection > Primary Server is set to the username or host name. If yes, change it to the IP address.
● Check whether the IP address and the port number of the server machine is set correctly in the Login Settings.
● If the Automatically find server option is selected in the Login Settings, deselect it and enter the IP address of the server machine manually.
● Verify the server ISV options to see whether there is a restriction based on the IP address.
The allowed borrowing time period is set to fewer days than the requested borrowing time period. Try borrowing the software for fewer days.
The user is not allowed to borrow the requested modules. Only borrow modules for which you have permission.
Shut down the software. A line stating “IN (client exit)” is added to the Debug log on the server, and the license is automatically returned to the server.
If there is no communication between the server and the client for a predetermined time (the default is one hour), then the license file is automatically returned to the server.
The allowable time period when communication must occur can be changed by using the TIMEOUT or TIMEOUTALL option in the ISV server option settings. It cannot be set to a period shorter than one hour.
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