There are a variety of technical support, training, and other options available to you to ensure your success with the Vectorworks product and to support your business needs.
The Help menu has links to the Getting Started Guides, Vectorworks Knowledgebase Search, Vectorworks Cloud Services, and Vectorworks Service Select websites (Internet access required).
Technical support is available for registered users in several ways. International users should contact their local reseller for details concerning technical support; for reseller information, see vectorworks.net/international.
United States users can contact Technical Support using the following methods:
● Call 443.542.0411
● Send a tweet to @VectorworksHelp on Twitter
● Send an email to tech@vectorworks.net.
● Visit the technical support knowledgebase at kbase.vectorworks.net, or select Help > Search Knowledgebase in the Vectorworks application.
When you contact Technical Support, please have access to your computer and be ready to tell the specialist:
● Vectorworks product serial number
● Vectorworks product version number
● Operating system
● Type of computer being used
● Amount of RAM installed in the computer
● List of any recent changes to the computer’s setup (such as new fonts, software, or hardware)
● A brief description of the problem with specific details about what actions were taken prior to the problem’s occurrence. The more information you can give your support specialist, the easier it will be to solve your problem quickly.
Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:
● Test to see if the problem occurs in a new, blank file
● Test to see if the problem occurs system wide (especially print and font problems)
● Copy and paste part of the document to a new file to see if the problem persists
● Run the computer in Safe Mode (Windows) to see if there is a system conflict
● Check the community message board to see if the problem has already been reported or resolved - techboard.vectorworks.net.
For details about the following training options, visit vectorworks.net/training.
● Tutorial manuals
● One-on-one online training
● Customized onsite or online training
● Hands-on or virtual classroom training
To contact a training specialist, call 1.877.202.8871 (in the United States) or send an email to training@vectorworks.net.
The following additional resources are available to Vectorworks users:
● Vectorworks community board - techboard.vectorworks.net.
● Vectorworks YouTube channel - youtube.com/vectorworks.
● Independent local user groups - vectorworks.net/community/usergroups.php.
● Planet Vectorworks, our company news site - planet.vectorworks.net.
● Various social media sites
● LISTSERV® user lists - vectorworks.net/community/mailinglists.php.
● Resources related to Building Information Modeling - vectorworks.net/bim.
Vectorworks Service Select is a software service agreement that allows subscribers to purchase Vectorworks products at a fraction of the cost of a new license. Subscribers also get exclusive content and learning resources and always have access to the latest Vectorworks products. To learn more about Vectorworks Service Select, select Help > Vectorworks Service Select.
Share files and make design decisions from any location with Vectorworks Cloud Services, a member benefit for Vectorworks Service Select subscribers. This feature allows you to create a cloud library that can be viewed and shared from any web browser, as well as from the Vectorworks Nomad iOS™ and Android™ mobile apps.
Use the Cloud menu in the Vectorworks application to create and maintain the cloud library. To create the library, log into Vectorworks Cloud Services, and place Vectorworks project files in the cloud processing folder. The files are automatically uploaded, and the cloud server generates a PDF of all the sheet layers in a file. Optionally, use the Cloud menu in the Vectorworks application to select a set of files, and publish specific saved views and sheet layers in multiple formats to the cloud library.
To learn more about the benefits, select Help > Vectorworks Cloud Services. Check its availability in your location by visiting serviceselect.vectorworks.net/learn-more.
To access the cloud services online help, select Cloud > Vectorworks Cloud Services Help.
The Vectorworks Nomad apps allow you to view, mark up, share, and synchronize cloud library files from your mobile device. Vectorworks Nomad on iOS has the additional benefit of being able to view and present your 3D drawings rendered in OpenGL on your iOS mobile device.
The Vectorworks Remote app connects your mobile device to your Vectorworks desktop using a remote connection plug-in. The remotes available depend on which Vectorworks products you have installed. Interactively use the remotes to view, navigate, and present designs without having to be at your desktop. To learn more, visit vectorworks.net.
One of the primary technical support resources available to you is our Knowledgebase. This resource provides answers to the most common technical questions, as well as video tutorials and tech tips, all in a central location. To access the Knowledgebase, select Help > Search Knowledgebase.
These videos and printed guides provide you with a strong base as you learn to use Vectorworks products to design, communicate, and document your ideas. To view an introduction and learn more about these resources, select Help > Getting Started Guides.