Additional help

There are a variety of technical support, training, and other options available to you to ensure your success with the Vectorworks product and to support your business needs.

The Help menu has links to the Vectorworks University, Vectorworks Knowledgebase Search, Vectorworks Customer Portal, and Vectorworks Cloud Service websites (internet access required).

Technical support

Technical support is available for registered users in several ways. International users should contact their local reseller for details concerning technical support; for reseller information, see vectorworks.net/international.

Contact Technical Support using any of the following methods:

US customers call 443.542.0411. For Spanish-language support, call 1.443.542.0712 (outside the US) or 1.877.202.8937 (inside the US).

Send a tweet to @VectorworksHelp on Twitter

Send an email to tech@vectorworks.net

Visit the technical support knowledgebase at kbase.vectorworks.net, or select Help > Search Knowledgebase in the Vectorworks application

When you contact Technical Support, please have access to your computer and be ready to tell the specialist:

Vectorworks product serial number

Vectorworks product version number

Operating system

Type of computer being used

Amount of RAM installed in the computer

List of any recent changes to the computer’s setup (such as new fonts, software, or hardware)

A brief description of the problem with specific details about what actions were taken prior to the problem’s occurrence. The more information you can give your support specialist, the easier it will be to solve your problem quickly.

Troubleshooting

Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:

Test to see if the problem occurs in a new, blank file

Test to see if the problem occurs system wide (especially print and font problems)

Copy and paste part of the document to a new file to see if the problem persists

Run the computer in Safe Mode (Windows) to see if there is a system conflict

Check the community message board to see if the problem has already been reported or resolved - forum.vectorworks.net

Knowledgebase

One of the primary technical support resources available to you is our Knowledgebase. This resource provides answers to the most common technical questions, as well as video tutorials and tech tips, all in a central location. To access the Knowledgebase, select Help > Search Knowledgebase.

Training

Vectorworks offers a variety of training materials and methods for beginner, intermediate, and advanced users. To learn more about these resources, select Help > Vectorworks University.

Vectorworks University (university.vectorworks.net) provides on-demand training options:

Product- and goal-based courses, with a dashboard to track your progress

Webinars

Getting started guides

Task workflows

Overviews of tools and other helpful resources

Descriptions of new product features

Some Vectorworks University content is available only for Vectorworks Service Select members.

Vectorworks training (vectorworks.net/training) provides online and on-site training options:

One-on-one online training

Customized on-site or online training

Hands-on or virtual classroom training