Additional help
There are a variety of technical support, training, and other options available to you to ensure your success with the Vectorworks product and to support your business needs.
When you are signed in to Vectorworks, many of these options are available from the Home screen; see The Home screen. The Help menu has links to the Vectorworks University, Vectorworks Knowledgebase Search, Vectorworks Customer Portal, and Vectorworks Cloud Service websites (internet access required).
Technical support
Technical support is available for registered users in several ways. International users should contact their local reseller for details concerning technical support; for reseller information, see vectorworks.net/international.
Contact Technical Support using any of the following methods:
US customers call 443.542.0411. For Spanish-language support, call 1.443.542.0712 (outside the US) or 1.877.202.8937 (inside the US).
Send a message to @VectorworksHelp on X (formerly known as Twitter)
Visit https://customers.vectorworks.net/forms/support-request
Visit the technical support knowledgebase at kbase.vectorworks.net, or select Help > Search Knowledgebase in the Vectorworks application
When you contact Technical Support, please have access to your computer and be ready to tell the specialist:
Vectorworks product serial number
Vectorworks product version number
Operating system
Type of computer being used
Amount of RAM installed in the computer
List of any recent changes to the computer's setup (such as new fonts, software, or hardware)
A brief description of the problem with specific details about what actions were taken prior to the problem's occurrence. The more information you can give your support specialist, the easier it will be to solve your problem quickly.
Troubleshooting
Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:
Test to see if the problem occurs in a new, blank file
Test to see if the problem occurs system wide (especially print and font problems)
Copy and paste part of the document to a new file to see if the problem persists
Run the computer in Safe Mode (Windows) to see if there is a system conflict
Check the community message board to see if the problem has already been reported or resolved - forum.vectorworks.net
Knowledgebase
One of the primary technical support resources available to you is our Knowledgebase. This resource provides answers to the most common technical questions, as well as video tutorials and tech tips, all in a central location. To access the Knowledgebase, select Help > Search Knowledgebase.
Training
Vectorworks offers a variety of training materials and methods for beginner, intermediate, and advanced users. To learn more about these resources, select Help > Vectorworks University.
Vectorworks University (university.vectorworks.net) provides on-demand training options:
Product- and goal-based courses, with a dashboard to track your progress
Webinars
Getting started guides
Task workflows
Overviews of tools and other helpful resources
Descriptions of new product features
Some Vectorworks University content is available exclusively as a benefit of Vectorworks Service Select.
Vectorworks training (vectorworks.net/training) provides online and on-site training options:
One-on-one online training
Customized on-site or online training
Hands-on or virtual classroom training
To contact a training specialist, do one of the following:
Complete the training assessment form
Call 1.877.202.8871 (in the United States)
Send an email to training@vectorworks.net
Other resources
The following additional resources are available to Vectorworks users:
Vectorworks community board - forum.vectorworks.net
Vectorworks YouTube channel - youtube.com/vectorworks
Independent local user groups - vectorworks.net/community/usergroups
Planet Vectorworks, our company news site - blog.vectorworks.net
Vectorworks Cloud Services online help system - https://cloud.vectorworks.net/portal/help/
Various social media sites