Ayuda adicional

Existe una variedad de soporte técnico, capacitación y otras opciones disponibles para asegurar el éxito con el producto Vectorworks y para soportar las necesidades de empresas.

Al iniciar sesión en Vectorworks muchas de estas opciones están disponibles desde la Pantalla de bienvenida; consulte La Pantalla de bienvenida. El menú Ayuda tiene enlaces a los sitios web de Vectorworks University, Búsqueda de base de conocimientos de Vectorworks, Portal del cliente de Vectorworks y Vectorworks Cloud Services (se requiere acceso a la Internet).

Asistencia técnica

Technical support is available for registered users in several ways. International users should contact their local reseller for details concerning technical support; for reseller information, see vectorworks.net/international.

Contact Technical Support using any of the following methods:

US customers call 443.542.0411. For Spanish-language support, call 1.443.542.0712 (outside the US) or 1.877.202.8937 (inside the US).

Send a message to @VectorworksHelp on X (formerly known as Twitter)

Visit https://customers.vectorworks.net/forms/support-request

Visit the technical support knowledgebase at kbase.vectorworks.net, or select Ayuda > Buscar base de conocimientos in the Vectorworks application

When you contact Technical Support, please have access to your computer and be ready to tell the specialist:

Vectorworks product serial number

Vectorworks product version number

Operating system

Type of computer being used

Amount of RAM installed in the computer

List of any recent changes to the computer's setup (such as new fonts, software, or hardware)

A brief description of the problem with specific details about what actions were taken prior to the problem's occurrence. The more information you can give your support specialist, the easier it will be to solve your problem quickly.

Resolución de problemas

Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:

Test to see if the problem occurs in a new, blank file

Test to see if the problem occurs system wide (especially print and font problems)

Copy and paste part of the document to a new file to see if the problem persists

Run the computer in Safe Mode (Windows) to see if there is a system conflict

Check the community message board to see if the problem has already been reported or resolved - forum.vectorworks.net

AI Assistant

Access a "chat bot" assistant by selecting Ayuda > AI Assistant or by navigating to https://assistant.vectorworks.net/ The AI Assistant opens in the default browser. You will need to sign in. Select the distributor type and the Vectorworks version, and then type your question for the AI Assistant to answer. Your questions and the responses are saved between sessions. Start a new session by clicking Iniciar un chat nuevo. This feature is available only with a subscription or as a benefit of Vectorworks Service Select.

Base de conocimientos

One of the primary technical support resources available to you is our Knowledgebase. This resource provides answers to the most common technical questions, as well as video tutorials and tech tips, all in a central location. To access the Knowledgebase, select Ayuda > Buscar base de conocimientos.

Capacitación

Vectorworks offers a variety of training materials and methods for beginner, intermediate, and advanced users. To learn more about these resources, select Ayuda > Vectorworks University.

Vectorworks University (university.vectorworks.net) provides on-demand training options:

Product- and goal-based courses, with a dashboard to track your progress

Webinars

Getting started guides

Task workflows

Overviews of tools and other helpful resources

Descriptions of new product features

Some Vectorworks University content is available exclusively as a benefit of Vectorworks Service Select.

Vectorworks training (vectorworks.net/training) provides online and on-site training options:

One-on-one online training

Customized on-site or online training

Hands-on or virtual classroom training

To contact a training specialist, do one of the following:

Complete the training assessment form

Call 1.877.202.8871 (in the United States)

Send an email to training@vectorworks.net

Otros recursos

The following additional resources are available to Vectorworks users:

Vectorworks community board - forum.vectorworks.net

Vectorworks YouTube channel - youtube.com/vectorworks

The Vectorworks Newsroom - https://www.vectorworks.net/en-US/newsroom

Vectorworks Cloud Services online help system - https://cloud.vectorworks.net/portal/help/

Various social media sites