● Verify that the dongle is plugged in and that the light is on. If it is not on, try plugging it into a different USB port and/or restart the server machine. If there is still a problem, reinstall the Vectorworks server software, which will reinstall the dongle driver.
● Make sure that the license file in the correct folder. By default, it should be placed in the Vectorworks Site Protection Server folder.
● The Debug log can provide some clues about the server’s operation. Verify the server status and check for error messages in the log. See The Debug Log.
● Verify that the user is not restricted by an unintentional ISV option on the server.
● Verify the port number in the Login Settings dialog box. Normally, Automatically find server is deselected, and the default port number, 5053, is specified. Make sure the port number that is set on the server is the same one specified.
● Make sure the firewall is not blocking server or client communication.
● Network issues can cause authentication problems. Verify the connection between the server and the client by pinging. If there is a problem, check the network status.
● If the IP address of the server machine is set to a dynamic (DHCP), this can cause connection issues between the server and the client. Use a fixed IP address.
● Network connection problems or an outage can result in erroneous license counts. Verify the connection between the server and the client by pinging. If there is a problem, check the network status. Test by bypassing the network; set up a temporary simple network consisting of the client machine and the server only
● If the client software was forced to shut down after the network connection was lost, or for some other reason the shutdown message did not reach the server, the license count would be temporarily incorrect. Restart the Vectorworks product on the client machine, and then shut it down properly. If there is still a problem, restart the server machine.
● When the Vectorworks program launches, click Modules from the Login Settings dialog box verify the selected modules.
● If you have several different versions of the program, be sure that on the client machine, the software was installed with the correct Vectorworks Site Protection Server installation disc.
● Verify that the user is not restricted by an unintentional ISV option on the server.
● If the modules were installed later, verify that the license file was updated. If a port number other than 5053 is used, verify that the correct port number is listed in the updated license file.
● Was the license file updated?
● If a port number other than 5053 is used, verify that the correct port number is listed in the updated license file.
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