The following section summarizes common causes of startup and authentication problems on both the server and the client machine.
● Are you logged in with a non-administrator account?
Administrator rights are required for installing and running the Vectorworks server software. If you are logged in as a user, log out, and log back in as an Administrator.
● Are there any restrictions on accessing needed folders?
To use the system, Read/Write (full control) access must be enabled on the Vectorworks Site Protection Server folder and the Vectorworks installation folder for any account.
● Are the time settings out of sync between the server and a client?
A large difference between the time stamp of the server and the client can lead to authentication problems.
● Are the same port numbers set in the server license file and in the client login settings?
Normally, use the default value, 5053.
● Did you enter the correct IP address in the Login Settings dialog box?
Check the IP address of the server machine, and correct it if needed.
● Is anti-virus software or an operating system setting interfering with the server or client?
Verify the settings of your security software. Firewall settings may require adjustment.
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